http://mac.lowetechlabs.com/2008/11/13/poor-customer-service-from-apple-care/ Apple and Macintosh from Lowe Tech Labs Sun, 20 May 2012 09:43:22 +0000 http://wordpress.org/?v=2.2.1 http://mac.lowetechlabs.com/2008/11/13/poor-customer-service-from-apple-care/#comment-3341 Bas Wed, 26 Nov 2008 01:48:23 +0000 http://mac.lowetechlabs.com/2008/11/13/poor-customer-service-from-apple-care/#comment-3341 I agree Apple Care service spends more time identifying you than the time they actually spend opening their ears and listening. But for a very few brighter ones, most of their reps are quick to give stock answers and canned e-mails, most of which indicate they haven't understood ea word of what you just got through telling/writing/chatting them. The last "genius" I had on the phone was teling me to reformat and recover my system - all to cure a problem with a misplaced Applications folder, which somehow ended up in the Home folder instead of the root hard drive. Moving things around carefully and rebooting cured the problem. I know more than those turkeys in Bombay most of the time; which isn't saying much, I'll tell you. And for this kind of AppleCare help they charge $169 American! I get better help from HP folks in Costa Rica - hard to believe! I agree Apple Care service spends more time identifying you than the time they actually spend opening their ears and listening. But for a very few brighter ones, most of their reps are quick to give stock answers and canned e-mails, most of which indicate they haven’t understood ea word of what you just got through telling/writing/chatting them. The last “genius” I had on the phone was teling me to reformat and recover my system - all to cure a problem with a misplaced Applications folder, which somehow ended up in the Home folder instead of the root hard drive. Moving things around carefully and rebooting cured the problem. I know more than those turkeys in Bombay most of the time; which isn’t saying much, I’ll tell you. And for this kind of AppleCare help they charge $169 American! I get better help from HP folks in Costa Rica - hard to believe!

]]>